Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the box must be in original condition.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Custom Insoles, Prosthetics & Orthosis
For custom insoles prosthetics & orthosis, ALL SALES ARE FINAL - due to the custom nature of the product, OTB MPC LLC does not offer exchanges, returns or refunds of any kind.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Orthopadie Technik Berlin MPC LLC., Dubai Healthcare City, Building 40, Dubai, United Arab Emirates
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Orthopadie Technik Berlin MPC LLC., Dubai Healthcare City, Building 40, Dubai, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 300 AED, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
My New Favorite Piece
Find your new favorite – with our new colors, Amoena bras have what it takes to be your favorites. All the bestsellers have made it into our basic collection, which is currently available in eight shades. Simple and beautiful, timeless and varied – there's something for every type and taste, from bright white to rose nude and deep black.See the Lingerie
Breast Forms & Prosthesis
Amoena brings decades of specialized experience to the design and manufacture of our partial and full breast forms. Our comprehensive range of breast prosthetics and breast enhancers makes it easy to find the ideal fit for your body, so you can perfect your silhouette whether you’re wearing loose-fitting casual wear, or a form-fitting career ensemble. Our breast prostheses are designed to work with our pocketed clothing and lingerie ranges so you can pick and choose from a huge range of styles that will help you forget you’re even wearing breast forms.See all Breast Forms
Sign up to our Newsletter
Your place for product news and health tips