Quality Policy

Orthopedie Technik Berlin (OTB) is committed to provide dynamic products and services which meets and exceeds customer requirements by ensuring OTB, complies with its corporate mission:

“We at OTB aim to provide customers with appropriate, quality, medical products and solutions that enable them to live an active life while following business ethics as an integral part of our operations”.

Management System
Adopt quality management system in line with the requirements of ISO 9001:2015 Standard to operate the business;

People Satisfaction
Adopt customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management principles to operate and continually improve the effectiveness of quality management system;

Risk-based Management
Adopt risk-based management system that focuses on internal & external risk elements to ensure that business and customer requirements are met consistently;

Quality Objectives
Establish and strive to achieve measurable objectives to demonstrate the commitment to continually improve the effectiveness of quality management system;

Resource Management
Provide appropriate resources to employees to deliver quality services; Enhancing skill and competency of employee;

Adherence to Laws and Legislation
Complying with all legal requirements related to the service;

Continual Improvement
Improving business process to constantly meet the customer requirements and identifying opportunity for enhancing customer satisfaction. Continually improve the effectiveness of management system in line with the requirements of ISO 9001:2015 Standard.